FAQ

Below you will find answers to the questions we are frequently asked by our customers. If you can not find the answer you are looking for, or require further information, then contact a member of our sales team today via email: sales@seatedfurnitureonline.com or alternatively call 03333 44 63 70 today and a member of our team will happily help with your query.

Who Is Seated Furniture Limited?

Q: Who is Seated Furniture?

A: Seated Furniture Ltd is our limited company to which all payments and registrations are made. 

Q: What is the companies registered address?

A: Our companies registered address is: Finance House, 1 Parkside Court, Greenhough Road, Lichfield, Staffordshire, United Kingdom, WS13 7FE.

Q: What is the companies registered company number?

A: Our registered company number is: 06617832.

Q: What is the company VAT number?

A: Our company VAT number is: 936796759.

For further information contact our accounts team who will be happy to help on 03333 44 63 70 and select option 3.

Making A Purchase

Q: How can I place an order?

A: Orders can be completed online via our easy to navigate online store. Alternatively, you can fax a purchase order to 03333 44 63 70 or email customerservices@seatedfurniture.com. Orders can also be made via telephone on 03333 44 63 70 and select option 1. Postal orders can be sent to: Seated Furniture Ltd, The Old Mining College Centre, Queen Street, Burntwood, Staffordshire, WS7 4QH.

Q: Do I need to set up an account to purchase online?

A: No, you do not need to set up an account to purchase online. You can proceed to checkout as a ‘guest’ user where payment must be made via bank card at the point of purchase. Please note an email address is required to complete the order online.

Product Information

Q: What colours are available?

A: Many of our products are available in a range of colours, many of which are displayed online. However, if you do not see the colour that you require, please call a member of our sales team on 03333 44 63 70 and select option 1 for more information and colour options available.

Q: Do I have to have the same tray combination as shown in the image of the tray storage units?

A: No, with the majority of tray storage units you can change the configuration of trays to whatever you require. Just remember that for 1 jumbo tray = 4shallow or 2deep, 1 deep = 2 shallow. Mix and match with these sizes.

Q: Can I mix and match the tray colours for tray storage units?

A: Yes, just let us know whatever colours and combinations you require (including clear trays).

Q: Are trays included within the price of a storage unit?

A: Yes, unless specifically stated that they are not.

Q: What if I can not see what I am looking for?

A: Then please call! We are happy to help or advise with all enquiries. We have a wide range of products and services available, some of which are not featured online. Our fantastic relationships with manufacturers give us the opportunity to source products that you require.

Q: Will my item be delivered flat packed or ready assembled?

A: Depending on what item you have selected, look out for the self-assembly or flat-packed icon within the product details. However, if you select something that is flat packed, but require it assembled, then call 03333 44 63 70 and select option 1 and this can be arranged.

Samples

Q: Can I order a sample before making a purchase?

A: Yes, samples are loaned free of charge for two weeks only, after this time the goods will be invoiced.

Delivery

Q: How long will delivery take?

A: Delivery varies dependant on the product that you select. Look out for the delivery icon on the product page of the item you are interested in which will outline our standard lead-time. However, we must state, that during July, August and September some customers may experience extended lead times on most educational furniture items due to increased demand. For more information regarding delivery options feel free to contact our customer services team on 03333 44 63 70 and select option 2.

Q: Do you deliver to private addresses?

A: Depending on the items purchased, some select items can be delivered to private addresses however, this is at the discretion of the manufacturer and may incur a carriage charge.

Paying For My Order

Q: How do I pay for my order?

A: If you are government funded, we will send you an invoice once delivery has been made. Invoices can be paid by cheque or BACS. Please note, invoices received for payment of goods will come from Seated Furniture Ltd. If you are a privately-owned nursery or company then please discuss payment options with our accounts team on 03333 44 63 70 and select option 3.

Q: What are Seated Furniture’s bank details?

A: Our bank details are: HSBC Bank

Account Name: Seated Furniture Limited.

Sort Code: 40-34 -34

Account Number: 21266764

Our accounts team are happy to help with any further information that you may require, simply call our accounts team on 03333 44 63 70 and select option 3. Payments are to be made to Seated Furniture Ltd from whom you will have received the invoice.

Q: Who do I make cheques payable to?

A: Please make all cheques payable to: Seated Furniture Ltd 

Q: What address do I need to send cheque payments to?

A: Cheques should be made payable to: Seated Furniture Ltd and sent to: Seated Furniture Ltd, The Old Mining College Centre, Queen Street, Staffordshire, WS7 4QH

Q: How do I apply for a Credit Account? 

A: Credit accounts can be applied for online, alternatively, for more information, please contact a member of our accounts team on 03333 44 63 70 and select option 3.

What If I Change My Mind?

Q: What if I change my mind after delivery?

A: Goods are not supplied on a 'sale or return' basis. Therefore, goods are non-returnable unless faulty or are a loan sample. Should you wish to return an item they will be subject to a re-stocking charge. If the item was sent from our warehouse the charge will be 25% of the item value. If the item is sent direct from one of our manufacturers it may be subject to a 50% re-stocking fee.

Q: What is your restocking fee?

A: Should you wish to return an item they will be subject to a re-stocking charge. If the item was sent from our warehouse the charge will be 25% of the item value. If the item is sent direct from one of our manufacturers it may be subject to up to a 50% re-stocking fee.

Q: Can I cancel my order?

A: All cancellations must be made in writing. Only orders that have not yet been dispatched from our warehouse or have not yet entered production from our manufacturers, which are direct delivery, can be cancelled outright. For any orders that have been dispatched - if they are stock items or have entered production, they will incur at least a 50% restocking cost depending on the value of the order.

Damaged Items

Q: I have received a damaged item, what do I do?

A: All goods must be checked on delivery in case of damages or loss of an item in transit. Any damages must be noted on the delivery note and put in writing to Seated Furniture Ltd within 24 hours of receipt of the goods. Delivery notes signed ‘unchecked’ will not be accepted should goods be faulty/ damaged. Failure to adhere to this will result in Seated Furniture Ltd taking no responsibility for charges being incurred for replacements.

Please note if items are received damaged you may be asked to provide a photo of the item. This will allow us to be able to dispute the issue with the manufacturer.